How Kitchen Care handles your information
This policy explains what information we collect on kitchencare-eg.com, why we use it, and how customers in Egypt can contact us about their data.
Information we collect
When you browse, create an account, place an order, request a quote, or contact us, we may collect your name, phone number, email address, billing and shipping address, order details, company details if provided, account login details, product questions, and basic website usage information such as cookies and device/browser data.
How we use information
We use customer information to process orders, arrange shipping inside Egypt, provide invoices and order updates, answer support requests, manage returns or warranty cases, improve the website, prevent fraud, and send service or marketing messages where permitted.
Payments and order handling
Kitchen Care does not store payment card numbers on the website. If an online payment gateway is used, payment details are handled by the payment provider according to its own security and privacy rules. Cash on delivery or offline payment details are used only to complete the order and accounting process.
Sharing information
We do not sell customer personal data. We may share the information needed to complete your order with shipping companies, payment providers, hosting and technical service providers, accounting or legal advisers, and government authorities when required by Egyptian law.
Cookies
The website uses cookies and similar technologies to keep carts working, remember account sessions, improve performance, understand shopping behavior, and support WooCommerce features. You can control cookies from your browser settings, but some store features may stop working correctly if cookies are blocked.
Retention and customer rights
We keep order and account information for as long as needed for customer service, warranty, accounting, tax, fraud-prevention, and legal requirements. You can ask us to update, correct, or delete information where possible by contacting us through the details above.
